Customer information

All prices are Excl. shipping costs. Currency in $ USD.

The webshop has a sophisticated system to calculate shipping costs.

Shipping costs are calculated by weight and location of delivery.

Therefore it is important that you choose the right country setting at the "Delivery method"

When you order a Membership, order this first without materials or eBooks.

In this way we can activate your Membership first, after that you can make additional orders and the shop will calculate your 10% discount.

When you order Materials, select the location the package has to be send to, e.g. U.S., Europe, Asia, Australia/New Zealand.

Right of return
The consumer has the right of return within 14 days after delivery of the product. Without giving any reason, the consumer can return a product in which the purchase price is paid back minus the costs of the payment service (PayPal). The cost of sending back the product are for the consumer.
Conditions: The product must not be used and sellable. It must be undamaged and complete and return the original package it was sent.

The right of return does not apply to purchases made as a special order and are therefore tailored by Custom work falls outside this rule. After consultation with possibly we can derogate from this rule.
The right of return does not apply to a service that the vendor with the consumer is started before the cooling-off period has expired. The purchase amount will be credited within 30 days with deduction of shipping and handling costs, which would then be borne by the customer.

Ebooks are exempt for return.